1. Information We Collect
When you use Vargaworks' website and AI automation services, we may collect the following types of information:
- Contact details — name, email address, phone number and company name submitted through our enquiry forms.
- Business information — details about your automation requirements, channels and goals you share with us.
- Usage data — pages visited, time spent, browser type and device information collected automatically.
- Conversation data — messages processed through our AI chatbot, WhatsApp and email automation services on behalf of clients.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services.
- Set up, deliver and improve our AI automation solutions.
- Send service updates, proposals and relevant communications.
- Analyse website performance and improve user experience.
- Comply with legal obligations and prevent misuse.
We never sell your personal data to third parties, and we only use conversation data to deliver and improve the automation services you've engaged us for.
3. Sharing & Disclosure
We may share your information only in these limited circumstances:
- With trusted service providers (hosting, analytics, communication platforms) who process data on our behalf under confidentiality agreements.
- When required by law, regulation or valid legal process.
- In connection with a business transfer such as a merger or acquisition, with notice to you.
4. Cookies & Tracking
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site and improve performance. You can control or disable cookies through your browser settings, though some features may not function properly without them.
5. Data Security
We implement industry-standard technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls and secure infrastructure. While no method of transmission over the internet is 100% secure, we continuously review and strengthen our safeguards.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, meet contractual obligations, or comply with legal requirements. When data is no longer needed, it is securely deleted or anonymised.
7. Your Rights
Depending on your location, you may have the right to:
- Access a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data.
- Withdraw consent or object to certain processing.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us and we'll respond promptly.
8. Third-Party Services
Our services integrate with third-party platforms such as WhatsApp Business API, email providers and CRM systems. Those platforms have their own privacy policies, and we encourage you to review them. Vargaworks is not responsible for the privacy practices of external services.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. Significant changes will be communicated to active clients directly.
10. Contact Us
If you have questions about this privacy policy or how we handle your data, reach out to us:
